Orders & Payments
Q1: How can I place an order?
You can easily place an order through our official website. Simply visit the Collections page, select your desired product, choose the right size, and proceed to checkout. For any assistance during the process, our customer support team is always here to help at support@sentimentsindia.com.
Q2: How do I check the status of my order?
Once your order is shipped, you’ll receive an Air Waybill (AWB) tracking number along with a link via your registered Email and WhatsApp. You can use this link to track your order until it reaches your doorstep.
Q3: What are the available payment methods?
We currently accept the following payment methods:
- Credit & Debit Cards
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net Banking
- Cash on Delivery (COD)
- Partial Cash on Delivery
Shipping
Q1: What are the shipping charges?
We offer free shipping worldwide on all orders. No additional shipping charges apply at checkout.
Q2: When will I receive my order?
All SENTIMENTS orders are processed on an express priority basis.
- Domestic Orders (India): Delivered within 7–10 business days from the date of purchase, depending on your location.
- International Orders: Delivered within 12–15 business days, subject to the destination country’s customs clearance timelines.
Q3: Can I opt for express delivery?
Every order at SENTIMENTS is treated as express by default. This means the moment you place an order, our team ensures it is packed, dispatched, and delivered to you at the earliest, without the need for a separate express option.
Hassle-Free Returns & Exchanges
Q1: How can I return a product?
If your order isn’t the right fit or doesn’t meet your expectations, you can request a return within 7 days of receiving the product. Once your request is placed, our team will guide you through the process smoothly.
Q2: How can I exchange a product for a different size? We’d be glad to help you find the perfect fit. You may request an exchange for a different size within 7 days of delivery, and we’ll ensure the replacement reaches you as soon as possible.
Q3: How long does it take to return the product and receive a refund?
Our courier partner will arrange a pickup within 24–48 hours of your return request. After the returned item passes our quality check, the refund will be credited to your original payment method within 7–10 business days. Please note that timelines may vary slightly depending on your bank or payment provider.
Product Care and Sizing Guide
Q1: How do I choose the right size? We follow true-to-size measurements. Please refer to our Size Guide on the product page before placing an order.
Q2: What materials are used in SENTIMENTS footwear?
Our products are crafted from premium materials such as genuine leather, textiles, and bio-based, premium faux leather, along with artisanal techniques inspired by India’s heritage crafts, ensuring quality, comfort, and durability.
Q3: How do I care for my footwear?
- Avoid prolonged exposure to water.
- Store in a cool, dry place.
- Use a soft cloth for cleaning and a shoe bag for storage.
Account & Support
Q1: Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders easily, manage returns, and save your preferences.
Q2: How do I reset my password?
Click on “Forgot Password” at the login page, and follow the instructions sent to your registered email.
Q3: How can I contact customer support? For queries, email us at support@sentimentsindia.com. Our team will respond to your query within 24 business hours.
